This Week in Business Management — Lessons from Denny Crane

Denny Crane, played by William Shatner, in the legal drama Boston Legal is one of my all-time favourite characters.

Josh Bell, TV Critic for Las Vegas Weekly, describes Denny as “egomaniacal, sexually ravenous, prone to malapropisms”. That’s an apt description.

In the show, Denny is a “renowned attorney of some fifty years of practice, who claims to have won 6043 cases and will never lose one”. With such an impressive resume, he sure has some life and business lessons for all of us.

Here are three life and business lessons from Denny Crane:

1. No matter how bad the situation, no one can take away your freedom to choose what’s next for you
2. Failure is never the end of the road. Regroup, learn and use it as your stepping stone
3. If you look for it, there is a rabbit in your hat. Pull it out for that miracle. There is always a way out

Thank you Denny.

Click here to read the article.

What your boss never told you about career growth?

Accenture had surveyed 3400 employees in 2011 and realized that only about one third had asked for a promotion, raise or job change. Interestingly, out of those who asked, 65% reported it helped them.

More than half of the employees who asked for a promotion got one.

Asking for a promotion or raise helps. What else increases your chances of a promotion? What your boss never told you about career growth and advancement?

If you aspire to be in your boss’s shoes, you ought to be already doing what your boss does.

Take charge of your career growth. Here are 5 tips for your next promotion.

1. Contribute to your team’s success
2. Attract questions: solve problems for your team
3. Offer to be a mentor and guide to new employees
4. Contribute to your boss’s success
5. Upskill yourself

Take it upon you to work on what you aspire. Stop worrying about what your boss never told you.

Click here to read how you can implement these 5 tips for your next job promotion.

How to win back lost customers?

What is your customer win-loss ratio? It is not the same as sales conversion rate. Each year you add new customers and each year you lose some customers.

Number of new customers added in a year divided by number of customers lost is the win-loss ratio for your business.

Lost customers can undo all the benefits of great marketing and sales strategies. How do you retain customers? What do you do to win back lost customers?

A lost customer who decides to come back can be the best advocate for your business. These can be your life long customers and can help with word of mouth publicity and referrals.

Click here for easy tips to re-engage lost customers and win them back.

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